A: Zone 1 (within 10 km of Delykart hub): orders placed before 11:00 AM are generally eligible for same-day delivery. Orders placed after 11:00 AM may be delivered the same day depending on operational capacity, otherwise on the next day. Zone 2 orders are shipped via courier partners and arrive in an estimated 2–5 business days. Delivery timelines are estimates only and not a guaranteed commitment.
Q: What is the same-day eligibility cutoff time?+
A: The current cutoff is 11:00 AM. Orders placed before this time are generally eligible for same-day delivery; orders after it are delivered the same day if operational capacity allows, otherwise the next day. This time may be adjusted by the admin.
Q: Is Cash on Delivery (COD) available?+
A: Yes! COD is available in both zones. A small COD handling charge applies: ₹25 for Zone 1 and ₹30 for Zone 2.
Q: How do I track my order?+
A: Go to the /track page, enter your order number and phone number. For Zone 2 orders, a Shiprocket tracking link will also be provided.
Q: Can I cancel my order?+
A: Yes, but only while the order is in "Placed" status. You will see a Cancel button on the My Orders page.
Returns & Refunds
Q: How many days do I have to raise a return request?+
A: Zone 1 (local delivery): within 24 hours of delivery. Zone 2 (courier): within 3 days of delivery. Size exchanges on clothing are also allowed within this window.
Q: How do I request a return?+
A: On the My Orders page, click "Return / Exchange" on the delivered order, select a reason, optionally upload a photo, and submit. You can also call us directly at 📞 97200 01380 and we will raise the request for you.
Q: When will I receive my refund?+
A: Zone 1 online payment: same-day UPI refund. Zone 1 COD: bank transfer within 24 hours. Zone 2: 2–5 business days after the product is received.
Q: How does a size exchange work?+
A: Select "Size Exchange" in the return request. Once approved, a delivery partner will pick up the item (Zone 1) or a courier address will be shared (Zone 2), and the new size will be dispatched.
Q: Can I return cosmetics or stationery?+
A: Cosmetics: only if the product is damaged, defective, or leaking. Stationery: only if the wrong or damaged item was delivered. Returns are not accepted for size or preference changes.
Payments
Q: What payment methods are accepted?+
A: UPI, Credit/Debit Card, Net Banking (via Razorpay), and Cash on Delivery (COD).
Q: My payment failed — was my order placed?+
A: No. If the payment failed, the order was not placed. Please try again. If the amount was deducted but no order was created, call 97200 01380 — a refund will be processed within 24 hours.
Q: Is online payment safe?+
A: Absolutely. We use Razorpay, India's most trusted payment gateway — SSL encrypted and PCI DSS compliant.
Account & General
Q: Do I need an account to order?+
A: Yes, an account is required to place orders online. This allows us to track your orders and handle returns and refunds smoothly.
Q: What are the delivery charges?+
A: Zone 1: Free above ₹1000 · ₹15 for ₹500–999 · ₹25 for ₹200–499 · ₹40 below ₹200. Zone 2: ₹100 for ₹500+ · ₹80 for ₹200–499 · ₹60 below ₹200. Charges may be updated by the admin.
Q: How do I become a seller?+
A: Contact our team at 📞 +91 97200 01380 or support@delykart.com to list your store. We will onboard you and set up your seller account so you can start listing products.
Q: Still have questions?+
A: Call 📞 97200 01380 or WhatsApp us. Available Mon–Sun, 9 AM – 9 PM. We are always happy to help!
Still have questions?
Call us directly — available 9 AM to 9 PM, every day