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Your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it.
- Account Information: Name, email address, phone number when you register.
- Order Information: Delivery address, payment method, order history.
- Location Data: Approximate location (browser geolocation) to determine delivery zone. This is used only to calculate delivery eligibility and is not stored permanently.
- Device & Usage Data: Browser type, pages visited, and interaction data for improving the platform.
- • To process and fulfil your orders.
- • To communicate order updates via SMS or email.
- • To provide customer support.
- • To improve our platform and services.
- • To prevent fraud and ensure security.
We do not sell your personal information. We share your data only in the following cases:
- Delivery Partners: Your name, phone number, and delivery address are shared with our delivery partners (Zone 1) or courier partners (Zone 2 via Shiprocket) to complete your order.
- Sellers: Sellers receive order details to fulfil your purchase. They do not receive your full account data.
- Payment Processors: Payments are processed via Razorpay. Delykart does not store your card or UPI details.
- Legal Requirements: We may disclose information if required by law.
- • All data is transmitted over HTTPS (SSL encrypted).
- • Passwords are stored as secure hashes — we never store plain-text passwords.
- • Payment transactions are handled by Razorpay's PCI-compliant infrastructure.
- • We use rate limiting and login attempt monitoring to prevent unauthorized access.
Delykart uses session cookies to keep you logged in and to maintain your cart. We do not use third-party advertising cookies.
- • You can update your account information from your profile page.
- • You can request deletion of your account by contacting us at support@delykart.com.
- • You can opt out of promotional communications.
Delykart is not directed at children under the age of 13. We do not knowingly collect personal information from children.
We may update this policy from time to time. Significant changes will be communicated via email or a notice on the website. Continued use of Delykart after changes constitutes acceptance of the updated policy.
For privacy-related queries, please contact us: