🚀 Free delivery on orders above ₹1000 ⚡ Same-Day Eligible in Zone 1 (before 12 PM) 🎉 5+ Orders Delivered 🛍️ 21+ Products to Shop 💳 Secure Online Payments 📦 Easy Returns

Policies

Delivery, Returns, Refunds & Exchange

🚚 Delivery Policy ↩️ Return Policy 💰 Refund Policy 🔄 Exchange Policy

Return Policy

We want you to be happy with your purchase. If you're not, here's how returns work.

Zone 1 — Local Delivery

👕 Clothing

✅ 24-Hour Size Exchange
✅ 24-Hour Wrong Product Return
✅ 24-Hour Damaged Product Return

Product must be unused · Original tags attached · Original packaging

✏️ Stationery

❌ No Return / Exchange
✅ Wrong Product Only
✅ Damaged Product Only

💄 Cosmetics

❌ No Return / Exchange
✅ Damaged / Leaking Product
✅ Defective Product

Zone 2 — Courier Delivery

👕 Clothing

✅ 3-Day Exchange Window
✅ Wrong Product Return
✅ Damaged Product Return

🚚 Customer pays return shipping for size issues / preference change

🚚 Delykart pays return shipping for wrong/damaged/missing item

✏️ Stationery

❌ No Return / Exchange
✅ Wrong Product Only
✅ Damaged Product Only

💄 Cosmetics

❌ No Return / Exchange
✅ Manufacturing Defect Only

How to Raise a Return Request:

Go to My Orders
Find the delivered order and click "Return / Exchange"
Select your reason and upload photos (recommended)
Submit — our team will review within 24 hours